Refund & Returns Policy – La Griffe Creative (United Kingdom)

Last updated: 24 September 2026

1. Introduction

This Refund & Returns Policy explains how customers in the United Kingdom may return products purchased from La Griffe Creative and request a refund.

We comply with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which set out mandatory rights for UK consumers purchasing goods online .

This policy applies only to physical greeting cards sold through our website.

2. About Us

La Griffe Creative is the trading name of:

MAP TON MIND FZE

Office - C1 - 1F - SF8710

Ajman Free Zone C1 Building

Ajman Free Zone

United Arab Emirates

Licence Number: 52960

Email: hello@la-griffe-creative.com

3. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law.

You are entitled to:

A 14‑day cancellation right for online purchases (“cooling‑off period”) under the Consumer Contracts Regulations 2013 .
A refund, repair, or replacement if goods are faulty or not as described, under the Consumer Rights Act 2015 .

These rights apply regardless of any additional commercial terms we offer.

4. Cancellation (Change of Mind)

4.1 Cooling‑off period

You have the right to cancel your order within 14 days of receiving your item.

Once you notify us of your cancellation, you have 14 additional days to return the item to us .

4.2 Conditions

To qualify for a cancellation refund:

The item must be returned in its original condition, including packaging.
You may handle the item only as you would in a shop (e.g., inspecting it) .
Any diminished value caused by excessive handling may be deducted from your refund, as permitted by UK law .

4.3 Items not eligible for change‑of‑mind returns

Under UK law, certain items are exempt from cancellation rights, including personalised or custom‑made goods .

La Griffe Creative does not sell personalised items; therefore, all standard greeting cards remain eligible for cancellation unless damaged after delivery.

5. Faulty or Not‑as‑Described Items

If your item is faulty, damaged upon arrival, or not as described:

You are entitled to a full refund within 30 days of delivery .
After 30 days, you may be entitled to a repair or replacement, and if that fails, a refund may still be due .

We may request photographic evidence of the fault to process your claim efficiently.

6. Return Costs

6.1 Change‑of‑mind returns

You are responsible for return postage costs unless we failed to inform you of this before purchase, as required by UK law .

6.2 Faulty or incorrect items

If the item is faulty or not as described, we will cover reasonable return postage costs .

7. Refund Amount

When a refund is due, we will refund:

The full purchase price
The cost of standard delivery (if paid)
- If you selected a premium delivery option, only the standard delivery cost is refundable, per UK law .

Refunds will be issued using the same payment method used for the original transaction.

8. Refund Timeline

We will process your refund within:

14 days of receiving the returned item, or
14 days of receiving proof that you have sent the item back (whichever is earlier) .

9. How to Return an Item

To initiate a return:

Contact us at [Insert email] with your order number.
Wait for confirmation and return instructions.
Package the item securely to avoid damage during transit.
Send the item to the return address provided.

We recommend using a tracked postal service.

We are not responsible for items lost in transit.

10. Exchanges

We do not offer exchanges.

If you wish to replace an item, you must return it for a refund and place a new order.

11. Abuse or Misuse

We reserve the right to refuse returns in cases of:

Fraudulent claims
Excessive or abusive return behaviour
Items returned in a used or damaged condition without a valid legal basis

This is consistent with UK guidance on preventing refund abuse .

12. Contact

For questions or return requests, contact:

La Griffe Creative